Customer Care


	Customer Care

		Jones Beltone Hearing Centers is proud to offer its customers value in the following areas:

	Treating patient’s individual needs.
	Loss, stolen, and damage coverage.
	Superior hearing instrument warranties.
	Technologically advanced fitting systems.

	Repairs and service on most makes of hearing aids.
	Essential follow-up care and hearing care accessories.
	Compassionate and comprehensive customer service for successful hearing aid fitting.


	Your BelCare™ Benefits


	Your Belcare benefits offer you the very best in hearing care. It is an exclusive commitment available with your participating Beltone practitioner at Jones Beltone Hearing Centers. For as long as you own your Beltone hearing instruments, you are eligible to receive lifetime follow-up care. Our dedication to your satisfaction offers you the following benefits:

	Complimentary hearing aid checkup, free hearing screening, and free hearing aid cleaning and inspection whenever necessary.
	Replacement of tubes, domes, vents, volume control caps, battery doors, and ear hooks at no cost to you.
	Refund Policy* - A 30-day refund policy from the date of delivery with the instruments in their original condition minus an applicable nonrefundable preparation fee.
	Warranty and Lost, Stolen and Damaged Coverage* – All Beltone instruments are covered by a limited Manufacturer’s Warranty for one year, plus you receive, free of charge, one year of Lost, Stolen and Damage Protection.
	Two-Year Hearing Loss Change Protection* – If within two years of purchasing your Beltone hearing instruments, tests reveal that you have suffered a permanent measurable sensorineural hearing loss, Beltone will provide you with an upgraded or new, more powerful hearing instrument at no charge.
	Highest standards of ethical care service – Our participating Belcare practitioners have signed a Code of Ethics and Professional Conduct document committing them to the promotion and preservation of your hearing health.


	^*Your Jones Beltone practitioner will explain these coverages in detail and give you written documents for your files.





			For additional information, please contact a Jones Beltone Hearing Center office by referring to Our Locations page.


	Batteries


	Jones Beltone has premium batteries always available in the four common sizes.



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	Hearing Accessories


	Our office carries many accessories to complement the performance of your hearing instruments and to add to the comfort of your life.

Moisturizing Ear Drops.

Sentry Wax Guards.

Hearing Aid Sweat Band socks.

Telephone Comfort pads.

Hearing Instrument Otoclips.

Battery Testers.

Key Chain Battery Cases.

Audiologists Choice Wax Removal Kits.

Aid Cleaning Kits.

And many others...


	Customer Services

All Jones Beltone Hearing Centers can help provide you with ear plugs for swimming or for noise abatement when in loud situations such as with music or machinery.

We work with manufacturers that provide the best-fitting, highest quality, custom-fit ear plugs available in an infinite range of colors.

It’s as simple as making a call to a Jones Beltone office near you. Make an appointment for ear impressions and most ear custom plugs can be delivered and fitted to you within a few days.


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